Service For the Real World
Account Manager: When
you sign up for hosting with WebTechs, you are immediately
assigned your own Account Manager (your contact person).
Your Account Manager will contact you via phone or email to give you
his or her contact information--phone number and direct email address--and to let you know that
they are there for you if you need anything. There are always
Account Managers on duty, so even if yours has gone home for
the day, there will always be someone to assist you via email.
24-hour password-protected support
ticketing system. Open a tech support ticket via an online,
easy-to-use form. Then you are emailed your Ticket Number.
Our technicians view your ticket, handle the issue,
and then notify you when completed. For now simply e-mail us
Guarantee: Same Day Response Guarantee. Does
your current host take days to return your tech support requests?
We guarantee to reply to each and every Tech Support Ticket
within 24 hours. Guaranteed.